6.Is the software unable to start or function properly?

YiLu Proxy software supports all versions of Windows. If the software fails to start or function properly and your browser displays your local IP address, please refer to the following solutions or contact customer service:

1. our antivirus software’s active defense/real-time protection may have mistakenly blocked YiLu Proxy’s functions. Please try disabling your antivirus software (such as Norton, 360, Tencent Computer Manager, etc.) or adding YiLu Proxy to the whitelist. Then, download the latest version of YiLu Proxy and try again.
2. Your system may not be an original copy of Windows issued by Microsoft and may be missing some necessary files for YiLu Proxy’s default proxy engine to function properly.
3. Re-download the yiluproxy.zip archive and extract it to a non-desktop folder, such as the D drive.
4. Close any other IP proxy software on your computer, such as V2, SS, VPN, etc.
5. If YiLu Proxy still does not work properly after trying the above four steps, it may be a system issue. Please reinstall your operating system, ensuring you use an unmodified or uncracked original version of Microsoft Windows. Update Windows to the latest version and try again.

Customer Service telegram：yilusk5 or yiluproxy        
Customer Service Email：ylsupport@proton.me